Feida Solar Energy (Pty) Ltd
📍 28 Mocke Road, Elfindale, Cape Town, Western Cape, 7945, South Africa
📞 +27 71 271 8366 | 📧 info@feidasolarenergy.com
🏢 Company Registration No.: 2019/565627/07
🕒 Business Hours: Monday – Friday, 08:00 – 17:00
1. Introduction
Feida Solar Energy (Pty) Ltd (“Feida Solar Energy”, “we”, “our”, or “us”) values your trust and respects your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal information when you interact with us through our website, by phone, email, or in person.
We comply with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Consumer Protection Act, 68 of 2008 (CPA), and the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), ensuring that your personal data is handled responsibly and lawfully.
By using our website, purchasing our products, or engaging our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Full name, surname, and identification details.
- Contact information such as phone number, email address, and physical address.
- Payment and billing details when making purchases.
2.2 Technical Information
- IP address, browser type, device type, and operating system.
- Website usage data, including pages visited, time spent, and referral sources.
2.3 Transactional Information
- Records of purchases, quotations, invoices, and service requests.
- Delivery and installation details for solar products and services.
2.4 Communication Records
- Emails, phone calls, and correspondence with our support team.
- Feedback, reviews, or inquiries submitted via our website or social media platforms.
3. How We Use Your Information
We use personal information for the following purposes:
- Order Fulfilment: Processing payments, shipping products, and arranging installations.
- Customer Support: Responding to inquiries, resolving complaints, and providing after-sales service.
- Account Management: Creating and maintaining customer records and accounts.
- Communication: Sending updates, invoices, and order confirmations.
- Marketing (Opt-In): Informing you about new products, promotions, or company updates, where you have consented.
- Legal Compliance: Fulfilling obligations under South African law, including tax and warranty requirements.
- Improvement of Services: Analyzing customer feedback and website traffic to improve our products and services.
4. Sharing of Information
We respect your privacy and will never sell your personal data. However, we may share your information with:
- Trusted Service Providers: Couriers, payment gateways, and IT providers assisting us in fulfilling your orders.
- Regulatory Authorities: When required by law, regulation, or court order.
- Business Partners: Manufacturers or suppliers assisting with warranty claims or product support.
All third parties are bound by confidentiality and data protection agreements in line with POPIA.
5. Data Protection and Security
Feida Solar Energy implements strict technical, physical, and administrative measures to safeguard your personal information. These include:
- Encrypted communications via SSL on our website.
- Secure payment gateways that comply with PCI-DSS standards.
- Restricted access to personal data, limited to authorised employees only.
- Regular system monitoring and security updates.
While we take all reasonable steps to protect your information, no system is completely secure. Customers share data with us at their own risk but with the assurance that we maintain best-practice standards.
6. Your Rights
Under POPIA and other South African laws, you have the right to:
- Access: Request details of the personal information we hold about you.
- Correction: Update or correct inaccurate or incomplete personal data.
- Deletion: Request deletion of personal information, subject to legal retention requirements.
- Opt-Out: Decline marketing communications at any time by unsubscribing or contacting us.
- Data Portability: Request your information in a structured format, where applicable.
- Lodge a Complaint: With the Information Regulator of South Africa if you believe your rights have been infringed.
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to:
- Enhance user experience by remembering preferences.
- Analyze website traffic and performance.
- Deliver relevant advertising (where applicable).
You can manage or disable cookies through your browser settings, although this may affect the functionality of our website.
8. Retention of Information
We retain personal information only as long as necessary for:
- Fulfilling contractual obligations.
- Compliance with legal and tax requirements.
- Resolving disputes or enforcing agreements.
Once data is no longer required, it is securely deleted or anonymised.
9. International Transfers
Feida Solar Energy primarily processes data within South Africa. If personal data must be transferred internationally (e.g., to global manufacturers for warranty purposes), we will ensure appropriate safeguards are in place as required by POPIA.
10. Order Modifications and Cancellations
If you need to modify or cancel an order that contains personal details (such as delivery address), you must contact our support team immediately. Once an order is dispatched, cancellations will be handled in accordance with our Refund & Returns Policy.
11. Third-Party Links
Our website may contain links to third-party websites. Feida Solar Energy is not responsible for the privacy practices or content of external sites. Customers are encouraged to review the privacy policies of those websites before sharing personal information.
12. Children’s Privacy
Feida Solar Energy does not knowingly collect or process personal information of children under the age of 18 without parental or guardian consent.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will be published on our website with the “last updated” date clearly shown. Continued use of our services after changes indicates acceptance of the revised policy.
14. Dedicated Customer Support
For questions or requests regarding this Privacy Policy or how your information is handled, please contact us:
📞 +27 71 271 8366
📧 info@feidasolarenergy.com
📍 28 Mocke Road, Elfindale, Cape Town, Western Cape, 7945, South Africa
15. Legal Compliance
This Privacy Policy is governed by and interpreted in accordance with South African law, including but not limited to:
- Protection of Personal Information Act (POPIA), 2013
- Consumer Protection Act (CPA), 2008
- Electronic Communications and Transactions Act (ECTA), 2002
Nothing in this policy limits your legal rights as a consumer.