PRIVACY POLICY (POPIA COMPLIANT)

Introduction

Feida Solar Energy is committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you interact with our website, purchase our products, or communicate with us.

Company Information

Business Name: Feida Solar Energy
Main Business: Solar Energy Product Supply
Physical & Postal Address:
28 Mocke Road, Elfindale
Cape Town, Western Cape, 7945
South Africa
Email: info@feidasolarenergy.com
Telephone: 012 644 2466 (Head Office)

Personal Information We Collect

We may collect and process the following personal information:

  • Full name and surname
  • Email address
  • Contact number
  • Physical and delivery address
  • Billing information
  • Payment details (processed securely via third-party payment providers)
  • Order and transaction history
  • Communication records
  • Website usage data (including IP address, browser type, and cookies)

How We Collect Personal Information

Personal information is collected when you:

  • Place an order on our website
  • Contact us via email, phone, or online forms
  • Subscribe to newsletters or marketing communications
  • Interact with our website through cookies or analytics tools

Purpose of Processing Personal Information

We collect and process personal information for the following purposes:

  • Processing and fulfilling orders
  • Delivering products via courier services
  • Communicating regarding orders, enquiries, or support requests
  • Processing payments and refunds
  • Complying with legal and regulatory requirements
  • Improving our products, services, and website functionality
  • Sending marketing communications (where consent has been given)

Lawful Basis for Processing

Personal information is processed lawfully in terms of POPIA, based on:

  • Consent provided by the data subject
  • Contractual necessity to fulfil orders
  • Legal obligations
  • Legitimate business interests

Sharing of Personal Information

We do not sell or trade personal information. Personal information may be shared with:

  • Courier companies (including The Courier Guy) for delivery purposes
  • Payment service providers to process transactions
  • Service providers assisting with website hosting, analytics, or IT support
  • Regulatory authorities where required by law

All third parties are required to comply with appropriate data protection standards.

Data Security

Feida Solar Energy takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your personal information, no data transmission over the internet can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Cookies and Website Tracking

Our website uses cookies to enhance user experience and analyse website traffic. You may disable cookies through your browser settings, although this may affect website functionality.

Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your personal information
  • Object to the processing of your personal information
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with the Information Regulator of South Africa

Third-Party Websites

Our website may contain links to third-party websites. Feida Solar Energy is not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Feida Solar Energy
Email: info@feidasolarenergy.com
Phone: 012 644 2466
Address: 28 Mocke Road, Elfindale, Cape Town, Western Cape, 7945, South Africa